How do I set up an Alagasco account for my facility?
You can contact Alagasco via e-mail to initiate natural gas service. So that we can serve you more quickly and accurately, please provide the following information when you contact us to set up the account:
- Legal name of business
- Business type
- Service address
- Billing address
- Alagasco account number (if available from a previous location for this business)
- Stop service address (if moving from a previous business location)
- Business phone number
- List of gas appliances, including BTU input/CFH (if known)
- Contact name
- Contact phone number
- Alternate contact number
- Business Tax Identification Number
Natural gas service isn’t currently available at my business location. How can I find out if natural gas is available at my location?
An Alagasco marketing representative can help determine if natural gas service is available at your location. To identify the Marketing Representative assigned to your area,
click here.
Will there be a charge for service to my business?
If you aren’t currently an Alagasco customer, there may be charges associated with establishing natural gas service. The charges depend on the cost to extend Alagasco’s service lines as well as your expected gas load. The Marketing Representative assigned to your area can assist you in determining any charges associated with new service. To identify your Alagasco Marketing Representative,
click here.
Will I be required to pay a deposit?
A deposit may be required when your Alagasco account is established. Your Marketing Representative will advise you of any deposits. The deposit can be paid
by telephone with a credit card, or you can pay by check at your local Alagasco business office.
Who is my Alagasco Marketing Representative?
To identify the Alagasco Marketing Representative assigned to your area,
click here.
How do I get the account changed into my name?
To have an Alagasco business account placed in your name,
Contact Us.
Does Alagasco offer commercial rebates to switch from alternate energies to natural gas?
From time to time, Alagasco has special offers available for certain markets. To see if your business applies for any current offers from Alagasco, visit the
Rebates and Offers section of our web site. If the current Alagasco rebate offerings do not apply to your business, please contact your Marketing Representative for updates and assistance.
Does Alagasco sell appliances?
No, Alagasco does not sell natural gas appliances. We do, however, have a directory of
local retailers for your convenience.
Who do I contact if I have questions about my account or bill?
See the Contact Us page for ways to contact Alagasco. So that we can serve you more quickly and accurately, please provide the following information when you contact us about the account:
- Legal name of business
- Service address
- Billing address
- Alagasco account number
How do I read my meter?
Your gas meter shows the number of cubic feet of natural gas that pass through it.
Click here to get step-by-step instructions on how to read your meter.
What is Alagasco’s service territory?
As the largest natural gas utility in Alabama, Alagasco has operating divisions in Anniston, Birmingham, Gadsden, Montgomery, Opelika, Selma and Tuscaloosa. The headquarters are in Birmingham. For a map of our service territory,
click here.
Industrial
How is natural gas used in industrial settings?
Natural gas is well suited for industrial needs. Natural gas is traditionally known for its use in space heating and cooling as well as water heating. Natural gas is also used for:
- dessiccant dehumidification
- generating on-site power while producing heat that can be used to make hot water or steam
- fueling tankless water heaters
For an overview of various natural gas equipment, visit the Energy Efficient Choices section of our web site.
An Alagasco marketing representative can help determine if natural gas service is available at your location. To identify the Marketing Representative assigned to your area, click here.
How can I obtain gas consumption history?
At this time, your consumption history is not accessible through our web site. Your assigned Marketing Representative can assist you with that request. To identify the Marketing Representative assigned to your area,
click here.
Can Alagasco assist with calculations of equipment payback or efficiency gain?
Yes, your Alagasco Marketing Representative can guide you through this process. Alagasco’s industrial Marketing Representative can work with you to collect the required data to perform efficiency studies. To identify the Marketing Representative assigned to your area,
click here.
What is Alagasco’s fixed price gas program?
Through our Transportation Tariff and subject to the terms of the Fixed Price program, Alagasco also has the ability to purchase natural gas on a long or short term basis for the customer in a variety of ways. This option gives the customer the ability to obtain a fixed wellhead cost of gas for a future month or multiple months based on current commodity pricing. Learn about our
other services.